Natasha Jane - Bespoke Headwear & Bridal Headbands

FAQs

ChioneAnya Eshe Isis

Frequently Asked Questions

How far in advance to I need to order my Headband?

Headbands in the Collection take two to four weeks from ordering to completion. Bespoke Headwear can often take a little longer as the process is more detailed so please send me an email so I can give you accurate dates.

Can crystals and beads be changed on the Headwear to fit my colour scheme?

Yes, all the beads can be matched to your specific requirements, if you have a smaple I am happy to work to your colours.

Can Headbands from the collection be altered?

Yes of course, if you like a Headband from the current collections but want it smaller, bigger, with less or more crystals or if you wanted to add some of your own jewellery pieces to the design this can all be altered.

What materials do you use on your Headwear?

I always use quality materials such as Swarovski crystals, Swarovski pearls, freshwater pearls, glass beads and silver plated wire. If you have other beads you would like me to source, I would be more than happy to do so otherwise if you would like me to use beads you already have this can also be worked into the design.

What methods of payment do you accept?

I use paypal as it is quick, easy and secure. Alternatively I accept bank transfers or cheques, please get in touch via the contact form if you would like to use these methods.

How are your Headbands delivered?

All Headbands from the Natasha Jane collection are delivered using Royal Mail first class recorded delivery, Headbands come delivered in a beautiful black sturdy box so you can keep them safe and clean.

Do you deliver outside the UK?

Yes, but please contact me first so I can arrange delivery times and postage charges, as this will be an extra cost.

What is your Bespoke Headwear price range?

As each piece is made especially for you, prices can vary. Bespoke orders are limited throughout the year as everything is designed and made by Natasha Jane, please get in touch to discuss your ideas and timescales.

Do you have a returns policy?

Headbands from the collection can be returned if unsuitable within 1 week of the distribution date, however your postage back to Natasha Jane will not be refunded. Each Headband is delivered with a security label which if removed will void the returns policy. Unfortunately bespoke Headwear is non returnable.